Retail Sales Representative

Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. We offer an extensive range of broadband, fiber connectivity, cable television, and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video, and fully featured digital voice.

Benefits

• Comprehensive medical, dental, and vision options with 100% preventive care coverage
• Company-paid life insurance and disability coverage, with voluntary buy-up options
• 401(k) with company match
• Wellness rewards: earn up to $500/year for completing checkups and screenings
• Extra perks: pet insurance, identity theft protection, legal assistance, and more
• Free 24/7 telemedicine and virtual counseling for you and your family
• Employees in our markets receive courtesy cable services, including free or reduced-price video, internet, and voice
• Monday to Friday schedule

Responsibilities

• Provide quality internal and external customer service, representing Vyve in a consistently courteous and professional manner
• Resolve simple and complex customer issues
• Demonstrate a strong passion for selling Vyve products and services
• Meet and exceed monthly revenue sales targets
• Generate and maintain departmental reports as required
• Serve as a mentor to other team members, providing instruction, support, and direction
• Initiate contact with customers to sell, resolve problems, answer questions, send correspondence, and generate reports
• Accurately explain bills, company policies, and procedures concerning prices, billing, and service
• Determine customer needs and educate customers to sell or upgrade services
• Accurately document all sales/order activity via an online database system
• Process customer payments accurately and balance daily transactions according to established cash management procedures
• Collect delinquent accounts
• Demonstrate integrity while accessing customer databases or paper reference material to locate customer records and research account history
• Issue, receive, and maintain records of customer-premise equipment
• Troubleshoot service-related problems with customers and test customer-premise equipment
• Contact customers regarding company services, including outbound calls about bills and promotions
• Exercise positive and cooperative behavior that promotes teamwork
• Perform other duties as assigned
• Ability to travel as needed

Requirements

• 2+ years in customer service and/or sales industry, with phone or face-to-face consumer contact
• Ability to multitask and handle multiple computer applications to assist customers
• Strong organization and time management skills
• Excellent interpersonal skills
• Proficiency with PCs, Microsoft Office Suite, and general intranet navigation
• Ability to type 35 words per minute
• High School Diploma or GED
• Bilingual preferred

Compensation & Growth

• Uncapped commissions on sales
• Performance reviews with merit increases
• Annual bonus
• Paid career advancement training
• Leadership development and professional sales training
• Ongoing learning opportunities