Retail Sales Representative

Main Duties and Responsibilities

• Greets all walk in/phone customers, providing excellent customer service.
• Gathers customer and/or product information to determine customer needs.
• Recommends, advises, & assists customer with products based on their needs.
• Processes sales and other transactions, as needed.
• Demonstrates products to customers, explaining technical product/service information.
• Keeps up with all new product development & any changes to relay to customers.
• Answers customer questions as they arise.
• Maintains work areas, monitoring and cleaning as required.
• Arranges services and/or delivery of goods, notifying warehouse/delivery/shop personnel as needed.
• Provides 2nd mile customer service standards in every customer interaction.

Job Requirements

• High School diploma or GED equivalent needed. Any further education/experience in Sales field preferred.
• Previous sales experience a plus, but will train right person.
• Strong listening and verbal communication skills.
• Positive attitude, with a focus on customer service excellence in a fast-paced work environment.
• Ability to multi-task and manage time effectively & prioritize tasks.
• Willingness to learn products sold, customer service, policies, procedures, and about the trucking industry as a whole in order to meet customer needs.
• Detail-oriented, focused, driven, and a self-starter.
• Proficient in MS Office, especially Excel and Outlook. Keyboarding skills a must.

Shift

Full time: Tuesday-Friday: 8am-5pm; Saturday 9am-3pm, alternating.

Benefits

• Medical, dental, and vision insurances
• 401k plan, with 4% employer matching upon meeting eligibility requirements
• Employer paid life insurance
• Voluntary benefits-Supplemental life, cancer, accident, etc.
• PTO, 6 Paid Holidays

Working Conditions

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Subject to heat/cold conditions when assisting customers with order delivery. Moderate use of hands and arms will be needed. May be required to lift to 50 lbs.