Retail Sales (PT) - St. Luke's Health Memorial Hospital Gift Shop (#156)

About the role

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Part Time Sales Associate for the Gift Shop at St. Luke's Health Memorial Hospital in Lufkin, TX. This role is ideal for someone who thrives on accountability, continuous improvement, and being empowered to contribute to a team in a fast-paced, purpose-driven environment.

Responsibilities

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
• Other duties as assigned by Store Manager, Assistant Manager, District Manager, or Corporate.

Requirements

• High School Diploma or equivalent.
• Previous experience in gift sales or a related field is preferred.
• Knowledge of basic math skills for processing transactions.
• Excellent phone etiquette and communication skills.
• Effective time management skills to prioritize tasks and meet deadlines.
• Strong sales skills with the ability to upsell and cross-sell products.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to stand during scheduled shift.
• Strong customer service skills with the ability to build rapport with customers.

Schedule

Gift Shop Hours:

• Monday - Friday: 8:00 AM - 7:00 PM
• Saturday - Sunday: 10:00 AM - 4:00 PM

Onboarding Requirements

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete the following required hospital occupational health screenings and onboarding requirements before beginning work:

• Drug Screen (10-panel)
• Tuberculosis Screening
• MMR titers
• Varicella titers
• Tdap