Retail Sales Print Production Lead (Bridgehampton, NY)

About the role

Print Production Leads manage and maintain the production workflow for print and are the "go-to" person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Manage and maintain the production workflow for print and are the "go-to" person in the department for all machine operations and production processes.
• Collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.
• Be the primary print producer as customers submit print orders in-store, online and through email.
• Use print equipment, produce proofs and samples for consultation, design quick edits.
• Drive customer satisfaction by assessing customers' needs, providing exceptional customer service, and focusing on quality.
• Create and manage production workflow, set standards and processes for the rest of the team.
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.).
• Train and coach associates to assist in print production as needed.
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned).

Requirements

• Able to work a flexible schedule based on the store's needs.
• Able to multi-task, prioritize and rank production steps for many jobs.
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process).
• Must be able to engage and speak to customers and understand their needs.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher.
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously.

Qualifications

Staples does not sponsor applicants for work visas for this position.