Retail Sales Print Production Lead

Print Production Leads manage and maintain the production workflow for print and are the go-to person in the department for all machine operations and production processes. You will collaborate inclusively to help customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online, and through email
• Use print equipment, produce proofs and samples for consultation, and design quick edits
• Drive customer satisfaction by assessing customer needs, providing exceptional service, and focusing on quality
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, set standards, and establish processes for the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible with responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Requirements

• Able to work a flexible schedule based on store needs
• Ability to multi-task, prioritize, and rank production steps for multiple jobs
• Attention to detail and keen eye for noticing quality issues throughout the print production process
• Must be able to engage and speak with customers to understand their needs
• Ability to work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save, and send electronic files, use email, and work with Microsoft Word (or similar programs) and desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand, and walk continuously

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligible
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

Pay

$20.50–$20.75 hourly

Staples does not sponsor applicants for work visas for this position.