Retail Sales – Part Time

About the role

As a Customer Service Associate, you combine top‑notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe’s. This role involves engaging with customers and helping them solve their home improvement challenges.

Key responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down‑stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross‑functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Minimum qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic (addition and subtraction).
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift 25 lb unassisted or over 25 lb with or without accommodation.

Preferred qualifications

• 6 months of retail and/or customer service experience.
• Bi‑lingual skills.
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

Benefits

• Multiple top‑tier health, dental, and vision insurance options.
• 401(k) with company match and optional Employee Stock Purchase Program.
• 10 % associate discount and broader discount platform.
• Tuition assistance and trade‑skills scholarships.
• Track to the Trades program for learning new trade skills.
• Paid time off (vacation, holidays, sick, volunteer) based on role, tenure, and locality.
• Life and disability insurance, flexible spending and health savings accounts.
• Employee Assistance Program with concierge and counseling services.
• Business travel accident insurance, maternity and parental leave, adoption assistance.
• Eligibility for annual bonuses, stock purchase plan, deferred compensation, and grant awards.

Pay

Pay range: $15.00 – $15.60 per hour. Starting rate may vary based on position, location, education, training, and experience.

Working conditions

• Work may be performed inside the store and in outdoor areas, exposing associates to varying weather conditions (heat, cold, wet, humid, windy, drafty).
• Exposure to constant or intermittent noise and moving or shaking objects and equipment.
• Lifting guidelines: single lifts limited to 75 lb; team lifts used for heavier items; powered equipment used with proper training.

Travel requirements

This role does not require regular travel, but occasional travel to meetings, training, or to support neighboring stores may be required.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home‑improvement company with fiscal‑2025 sales of more than $86 billion. The company employs approximately 300,000 associates and operates over 1,750 stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, community‑space improvements, development of skilled‑trade experts, and disaster relief. For more information, visit Lowes.com.