Retail Sales – Part Time

About the role

A Customer Service Associate at Lowe's combines top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping and solve their home improvement challenges. This role is ideal for those who want to engage with customers across various departments.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Requirements

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Able to read, write, and perform basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.

Qualifications

• 6 months of retail and/or customer service experience (preferred).
• Bi-lingual skills (preferred).
• Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred).

Lowe's strongly encourages bilingual, military, and veteran talent to apply.

Working Conditions

• Environmental factors vary by location; may include working in both inside and outside weather conditions.
• Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
• May be exposed to constant or intermittent noises, moving or shaking objects, and equipment.
• Lifting methods vary based on role, weight, and volume; associates must follow guidelines limiting single lifts to 75 pounds (team lifts used minimally starting at 75 pounds or when needed).
• Powered equipment may be used as required, with proper training or assistance from a trained coworker.

This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.

Benefits

• Competitive pay and flexible schedules.
• Multiple top-tier health insurance options (health, dental, and vision).
• Company-matching 401(k) and optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Paid time off based on role, tenure, and locality (vacation, holidays, sick, and volunteer time).
• Life and Disability insurance.
• Flexible spending and health savings accounts.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships (e.g., Track to the Trades program).
• Business Travel Accident insurance.
• Maternity and Parental leave, adoption assistance.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

For information about benefit programs and eligibility, visit Lowe's Benefits.

Pay

Pay range: $15.00 - $15.60 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing the next generation of skilled trade experts, and providing disaster relief. For more information, visit Lowes.com.