Retail Sales Manager - Minneapolis, MN

Key Responsibilities

• Lead, train and support up to 5-10 Retail agents within a multi-state area, providing consistent coaching and feedback to ensure customer satisfaction and a great place to work for employees.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Support customer escalations and display a customer comes first attitude.
• Maintain and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Manage Google reviews of dedicated Retail locations.
• Work with the local Retail Executives to increase revenue and maintain profitability of stores.
• Oversee daily activities and develop or execute processes to ensure safety and security, while maintaining and auditing store image standards.
• Use all operational tools to plan for and achieve operational excellence in the stores.
• Involves routine travel in support Retail agents and store operations.

Skills and Qualifications

• Strong leadership skills, with the ability to coach and mentor others; some leadership experience preferred.
• Excellent customer service skills and ability to handle escalations.
• Strong negotiation and communication skills (verbal and written).
• Computer proficiency in Microsoft Excel (additional experience with a CRM system is preferred).
• Successful academic and professional track record.
• Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems.
• Experience selling in the transportation/logistics industry is preferred.
• Bachelor's Degree (BS/BA) or Master's Degree (MS/MA) with 3+ years previous experience.

Employee Benefits & Incentives

Competitive Exempt Pay (DOE): $94,575 - 107,185
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities

About the Role

DHL Express needs to speak with you if you are a born leader who can motivate your team to success. You believe in the importance of keeping employees motivated, developed, and an innovative ever-growing company.

Qualifications

Experience selling in the transportation/logistics industry is preferred.

Skills

• Strong leadership skills, with the ability to coach and mentor others; some leadership experience preferred.
• Excellent customer service skills and ability to handle escalations.
• Strong negotiation and communication skills (verbal and written).
• Computer proficiency in Microsoft Excel (additional experience with a CRM system is preferred).
• Successful academic and professional track record.
• Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems.