Retail Sales Manager Full Time
Major Activities
- Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors.
- Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program.
- Champion MCC/Extend services, ensuring customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Support BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building.
- Partner in maintaining strong Asset Protection practices.
Minimum Type of Experience Required
- 3+ years retail leadership experience
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
- Ability to climb ladders or step stools to stock and retrieve products
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
- Ability to work in a fast-paced environment with frequent customer interactions
- Work hours include nights, weekends, and early mornings
Other Duties As Assigned
Additional responsibilities may include assisting with special projects, managing inventory, and participating in cross-departmental initiatives.
Qualifications
Must have a valid driver's license and reliable transportation.
Skills
Strong leadership skills, customer service orientation, ability to manage multiple tasks, and proficiency with POS systems are essential.
Benefits
Includes health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.
Pay
Competitive salary based on experience and qualifications.
Schedule
Variable schedule to include nights, weekends, and early mornings.
Benefits
Comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more.
Contact Information
To learn more about Michaels and their benefits, visit www.michaels.com.
About the Company
The Michaels Companies Inc. operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.