Retail Sales Manager, Christie's Wine & Spirits

Job Responsibilities

• Manage the execution of Christie’s Wine & Spirits retail sales strategy to meet or exceed agreed-upon revenue and margin targets
• Oversee daily retail store operations, including managing and supervising store employees (i.e., retail sales associates) and delegating tasks to maximize sales and ensure exceptional client experience
• Develop and manage sales forecasts, pipelines, and performance reporting across channels
• Maintain and grow existing client relationships while proactively identifying new client opportunities
• Drive and manage initiatives to expand sales channels, including in-store, phone, email, and events
• Partner with the buying team to recommend inventory and identify commercial opportunities
• Manage store-level inventory, including inventory accuracy, replenishment, and month-end inventory and sales close procedures
• Contribute to retail marketing campaigns, including email content, price lists, events, and social engagement
• Develop and implement process improvements in conjunction with Management to enhance efficiency, controls, and customer experience

Requirements

• Wine-specific certification (e.g., WSET Diploma or equivalent) or equivalent work experience
• Minimum 2+ years of sales experience selling to private clients, including experience managing or supervising a sales or retail team
• Proven track record selling fine wine and achieving sales targets
• Experience with wine inventory management systems; preferred experience with WineHub or similar wine-related business management platform or ERP
• Excellent communication and interpersonal skills, including superior written and spoken communications
• Superior, hospitality-driven client service skills
• Demonstrated ability to multi-task, prioritize thoughtfully, and manage competing deadlines
• Strong follow-up skills with exceptional attention to detail
• Able to work effectively within a collaborative team environment

Qualifications

Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)

401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)

Life Insurance - 3x base salary (100% paid by Christie’s)

Disability Insurance (100% paid by Christie’s)

Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.

Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year

Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month

Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons

CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.

Perks and Discounts through Zo and Plum Benefits

Christie’s, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act.