Retail Sales Manager

Key Responsibilities

• Lead sales performance management, driving results and accountability across the retail team
• Champion a customer-first culture, ensuring an exceptional in-store experience
• Oversee visual merchandising, product assortment, placement, and store/window decor to reflect the brand
• Partner with the Marketing team to grow in-store and online presence, managing promotions and campaigns within Shopify and communicating initiatives to sales staff
• Lead retail training on product knowledge, selling best practices, and POS procedures (discounts, BOGOs, Shopify updates, and team member PIN management)
• Build and manage a high-performing, knowledgeable retail team, coordinating with the Operations Manager on staffing needs to support a positive customer experience
• Set up building access codes for door locks and alarm systems
• Report to and represent the store in meetings with directors and Family of Companies leadership
• Maintain close relationships with events, groups, and other entities within the Stanford group and broader Family of Companies

Requirements

• 3-5+ years of retail sales experience, with at least 1-2 years in a supervisory or management role
• Proven track record of driving sales performance and managing a team toward results
• Familiarity with Shopify or similar e-commerce/POS platforms
• Strong customer service orientation with a passion for delivering an exceptional in-store experience
• Strong written and verbal communication skills
• Excellent communication and interpersonal skills, with the ability to represent the store to leadership and external partners
• Organized and detail-oriented, with the ability to manage multiple priorities