Retail Sales Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Other Duties As Assigned

Additional responsibilities may include training, coaching, and developing team members, partnering in maintaining strong Asset Protection practices, and other duties as assigned.

Work Location

Store - Temple, PA

Applicants in the U.S. Must Meet Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

About the Company

The Michaels Companies Inc. is the leading destination for creating and celebrating in North America. The company operates over 1,300 stores in 49 states and Canada and is headquartered in Irving, Texas. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. The company is dedicated to the full inclusion of all qualified individuals and offers a range of benefits to support team members and their families. For more information, visit www.michaels.com.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations to applicants with disabilities. For more information, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).