Retail Sales Manager
About the Role
As a Retail Sales Manager at Duluth Trading Company, you will strive to deliver exceptional customer service by embracing the "Go for WOW!" standard—treating customers right and creating special experiences by going above and beyond.
Responsibilities
- Develop deep familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers, while leading the store team to do the same.
- Personally demonstrate a high level of service and engagement, setting clear expectations for the team.
- Manage floor coverage to engage customers and drive the Duluth experience.
- Ensure accurate recording of customer profile information.
- Proactively respond to customer concerns, providing positive resolutions and making empowered decisions.
- Maintain merchandise presentation according to Visual Merchandising standards, including current floor-sets and product messaging.
- Ensure the sales floor is customer-ready at all times.
- Effectively set up sales and promotions with proper signing and communication.
- Supervise the handling of merchandise receipts and transfers, including checking in, hanging, steaming, and visual merchandising on the sales floor.
- Maintain company standards for cleanliness across the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide clear and consistent feedback to employees on a regular basis.
- Adhere to all company guidelines, policies, and programs, setting a positive example for the team.
- Understand, execute, and train all cash-handling and reporting functions, ensuring compliance with store procedures.
- Process all register functions and ensure they are followed correctly.
- Ensure store security and respond to alarms as directed.
- Prioritize the safety of employees and customers, communicating any concerns to the Store Manager or Assistant Store Manager.
- Perform other duties as directed.
Requirements
- High school diploma or equivalent.
- Retail experience is preferred but not required.
- Customer-centric mindset with pride in delivering quality work and ownership of store performance.
- Operates with integrity and trust.
- Excellent communication and listening skills.
- Collaborative team player.
- Authorized to work in the United States without sponsorship.
Physical Demands
- Ability to stand or walk for up to eight hours a day.
- Frequent reaching, bending, and twisting—both below the waist and above the shoulders.
- Frequent use of repetitive hand-to-finger motions and reaching with hands and arms.
- Frequently lift up to 20 pounds, occasionally lifting up to 40 pounds.
- Push/pull up to 20 pounds.
- Ability to climb ladders, reach, and bend.
- Work in temperatures ranging from 50–85 degrees, particularly in stockroom areas.
- Use of a computer for up to 60% of the workday.
Benefits
- Multiple medical plan options.
- Dental and vision plans.
- Medical and Dependent Care Flexible Spending Accounts.
- Health Savings Account with company contributions.
- Company-paid life insurance and AD&D.
- Company-paid short-term disability.
- Voluntary benefits, including accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance.
- 401(k) with employer match.
- Parental leave.
- Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- Generous paid time off plan.
- Daily pay availability.
- 40% employee discount.
Pay
Compensation ranges from $20.70 to $22.98 per hour, based on experience and qualifications.
About Duluth Trading Company
Founded in 1989, Duluth Trading Company empowers hard-working individuals to tackle life with their own two hands. We celebrate those who embrace challenges and innovate to find a better way. Our team is driven by a digital-first mindset, always moving forward. From durable workwear to comfortable Buck Naked Underwear and outdoor-focused AKHG, we create high-quality, innovative gear and gadgets for a hands-on lifestyle. Our immersive storytelling, outstanding customer service, and shared belief in the "go-all-in-and-dig-deep" spirit set us apart. We seek talented individuals who thrive in a can-do team environment and are passionate about helping the world gear up and get things done.