Retail Sales Manager

About the Role

B-Sew Inn is a family-owned sales organization serving sewing and creative enthusiasts for over 30 years. We operate five retail locations across Oklahoma, Arkansas, Missouri, and Texas, along with a nationwide education and events sales division and e-commerce divisions. This full-time Retail Sales Manager position (50 hours per week, including Saturdays) focuses on managing a retail store, driving sales of sewing machines and related products, and delivering excellent customer service while upholding B-Sew Inn’s core values.

Responsibilities

• Demonstrate a positive attitude and align with BSI’s culture, including finding ways to say “Yes.”
• Directly manage multiple team members at the assigned BSI location.
• Plan, direct, and coordinate product distribution to customers.
• Establish sales quotas and goals, and maintain training programs for retail sales consultants.
• Analyze sales statistics to determine sales potential, inventory requirements, and customer preferences.
• Prepare work schedules and assign team members to specific duties.
• Oversee sales compensation records and execute pricing policies to ensure profitability.
• Coordinate sales promotions and prepare or direct merchandise displays.
• Supervise team members in achieving sales goals, managing inventory, reconciling transactions, and maintaining records.
• Prepare inventory orders to replenish merchandise.
• Ensure compliance with security, sales, and recordkeeping procedures.
• Address customer complaints or inquiries and follow up to ensure satisfaction.
• Greet customers, assist with product selection, and demonstrate sewing machines and related products.
• Process sales invoices using the Point of Sales system.
• Maintain knowledge of current sales promotions, policies, and security practices.
• Handle returns and determine refunds or replacements.
• Use computer databases to research product availability.
• Participate in physical inventory and sell service contracts for machines sold.
• Maintain store cleanliness and demo-ready environment.
• Update job knowledge through educational opportunities.
• Carry out managerial responsibilities, including interviewing, hiring, training, performance appraisals, and resolving team member issues.

Requirements

• High School Diploma or GED required.
• 2 years of relevant management experience.

Skills

• Commitment to continually increasing product knowledge.
• Excellent customer service and time management skills.
• Ability to multi-task, prioritize, and solve problems with attention to detail.
• Strong written and verbal communication skills.
• Organizational and planning skills.
• Ability to calculate figures such as discounts, interest, commissions, and percentages.
• Proficiency in reading and interpreting documents (e.g., safety rules, operating instructions).
• Ability to write routine reports and correspondence.
• Proficiency in MS Office (including email) and familiarity with Google Documents/Drive.
• Ability to work in a team-oriented environment and travel as needed.
• Flexibility to work varied schedules.

Physical Demands and Work Environment

This role operates in a standard retail environment with moderate noise levels. The team member is regularly required to stand, walk, reach, climb, balance, stoop, kneel, or crawl for long periods. Frequent talking and hearing are necessary. Routine use of computers, phones, and keyboard typing is required. The position may occasionally require lifting and carrying supplies or shipments up to 50 lbs. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Group health insurance with a portion paid by the employer.
• Employer-provided life insurance.
• Optional vision and dental insurance.
• Optional AD&D and short-term disability insurance.
• Paid time off available immediately upon hire.
• Floating holiday and wellness day.
• Pre-tax retirement program with employer match up to 3%.
• Monthly team member bonuses.
• Team member discounts.
• Opportunities for advancement and growth within the company.