Retail Sales Manager (Assistant Store Manager)

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and providing our partners with valuable funding for their community-based programs and services.

About the role

The Retail Sales Manager is accountable for the overall management and direction of the day-to-day functions of the sales floor. You will uphold company standards throughout all customer and donor areas of the store, ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. This role reports to the Store Manager and may fulfill their responsibilities in their absence, overseeing the entire store as acting Store Manager.

Responsibilities

• Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
• Monitor and set the pace of work, analyzing and acting on key metrics, observations, and information.
• Inspect the sales floor for shop-ability and merchandising standards to ensure a positive customer/donor experience.
• Lead the generation of new Super Savers Club memberships and prioritize team member activity.
• Supervise, train, coach, and counsel supervisors and retail sales floor team members, providing recognition and feedback.
• Plan staffing needs, coordinate recruitment, selection, and training, and develop high-potential team members for supervisory and management positions.
• Schedule supervisors and team members for cash registers, self-checkouts, and sales floor to meet customer/donor demand.
• Assess the sales floor and donor areas continuously, directing team member activity to meet standards.
• Monitor sales, items sold, and operations labor hours to ensure efficiency targets are met.
• Identify sub-standard departments/categories and take action for resolution.
• Determine appropriate space-to-sales for departments and categories using the CatMax tool to maximize sales.
• Process exchanges, special customer needs, and team member purchases as needed.
• Leverage the Voice of Customer Program to improve customer/donor satisfaction.
• Deliver a positive and unforgettable customer/donor experience through training, coaching, and setting an example.
• Implement sales and marketing promotions & programs.
• Maintain a safe work environment through education, consistent follow-up, and adherence to policies and procedures.
• Manage cash and tender controls, perform morning accounting and banking procedures, and ensure supervisors are trained to execute these procedures.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.

Requirements

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.
• High School diploma; post-Secondary degree/diploma preferred.
• Experience in sales floor supervision, cashier supervision, customer service management, or retail management.
• Experience in a Savers production environment managing sorting/grading/pricing (preferred; can be acquired in position).

Physical Requirements

• Frequently lift and carry products weighing less than 5 lbs; occasionally up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs. of force.
• Frequent reaching in various levels/directions to inspect/handle merchandise, validate work processes, and train/coach/counsel the team.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing, and merchandise/pricing inspection.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling.
• Frequently read written & electronic documents and product labels.
• Continuously hear and verbally communicate to interact with management, team members, and customers.
• Occasionally exposed to hazardous machinery (compactor, baler, forklift), solvents, radiation (microwave in break room), dust, and temperature fluctuations.
• Able and willing to safely navigate work environments that may include large industrial machinery, heavy equipment, elevated and uneven surfaces, heights, and moving forklifts.
• May be required to drive to the bank for deposits or to meetings/other stores for business purposes.
• Must adjust work schedule to the needs of the business, including nights, weekends, and holidays.

Benefits

• Comprehensive onboarding and training from day one, including in-house expertise through Savers University.
• Bundled health plans (medical, Rx, dental, and vision).
• Company-paid life insurance.
• Programs for smoking cessation, diabetes management coaching, and on-demand care options.
• 401k plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services to assist in managing daily life.

Address: 4690 High Pointe Blvd., Harrisburg, PA 17111