Retail Sales Leader

About the role

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, effortless style. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. The Bonobos Guideshop at Tyson's Galleria seeks a Lead Guide (Retail Sales Leader) to deliver an exceptional customer experience, coach Guides, and manage shop duties.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute closing and opening Guideshop duties as assigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control and procedural compliance for Guideshop

Requirements

• 2-5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men's fashion, fabrics, styles and fit

Skills

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
• Enthusiastic about coaching and mentoring a team and inspired to lead by example
• Create and ensure a cohesive work environment that inspires engagement
• Self-motivated and confident in your ability to network and generate leads
• Strong time management, organizational skills and skilled at written and verbal communication

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part‑time associates: access to individual insurance coverage through LIG Solutions (major medical, dental, vision, supplemental, life insurance, etc.)
• Part‑time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match
• Full‑time and part‑time associates may be eligible to participate in the Bonobos Guideshop Incentive Plan