Retail Sales Leader

About the role

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for being a style instigator, pioneering exceptional fit and a personalized, innovative retail model. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any of its 50 Guideshop locations and at www.bonobos.com. Guideshops provide in‑person, one‑on‑one service and expert fit advice. The Guideshop for this role is located at Bethesda Row.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute closing and opening Guideshop duties as assigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control and procedural compliance for Guideshop

Requirements

• 2‑5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men's fashion, fabrics, styles and fit

Skills

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
• Enthusiastic about coaching and mentoring a team and inspired to lead by example