Retail Sales Lead - Tempe

About the role

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) offers a no-fee program to assist men & women in their rehabilitation journey. The organization values its employees' contributions and relies on their diligence and devotion.

Qualifications

• High School Diploma or GED – required
• Minimum of one-year previous retail experience and Supervisory experience preferred
• Must pass background check, which includes Criminal History and Sex Offender Registry
• Ability to communicate effectively with management, store employees, customers, and donors

Essential Duties and Responsibilities

• Takes an active role in daily store operations including opening and closing procedures, point of sale operations, inventory management, and ARC merchandising standards
• Assumes responsibility for all day-to-day store operations in the absence of the Store and/or Assistant Manager
• Discusses concerns with District Sales Manager
• Monitors and analyzes key performance indicators to drive store sales and increase profitability
• Schedules Store Employees to ensure appropriate coverage in store and donation center
• Coordinates daily morning and shift change team meetings
• Provides coaching, training, and development to the Store Employees
• Processes paperwork per Review Standards, especially as it relates to Time and Attendance compliance
• Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations
• Develops strategies to improve service to maximize the customer experience
• Supports Store Manager in Back Room Processing to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals
• Supervises, supports, and reports on program Beneficiaries if or when Work Therapy Assignments are put in place at the store
• Protects and secures store currency, inventory, and property in the absence of the Store Manager and Assistant Manager
• Ensures building is secured during non-operating hours with alarm system arming and alert protocol
• Affirms safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately
• Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings
• May transfer or be relocated to other stores based on business needs
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors

Equal Opportunity Employer

The contractor will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.