Retail Sales Lead, Savage X Fenty (Rosevelt Field Mall - Garden City, NY)

About the role

Savage X Fenty is currently seeking a Full-Time Retail Sales Lead at the Roosevelt Field Mall in Garden City, NY. This role reports directly to the Store Manager and plays a crucial part in supporting day-to-day store operations and team development.

Responsibilities

• Upkeep an inclusive store culture that reflects our values and brand ethos, fostering an engaged team and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, upholding cleanliness standards, and ensuring a welcoming, service-focused sales floor at all times.
• Achieve Key Performance Indicators (KPIs), budgets, and objectives by cultivating a culture of accountability among team members.
• Engage customers in new and meaningful ways by providing knowledge on product fabrics, features, fit, and function.
• Provide training and immediate feedback around our Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines that make shopping easy and add value to the customer's purchase journey.
• Participate actively to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales goals and achieve sales targets.
• Maintain all safety and security standards, as well as identify and communicate potential issues.
• Support inventory controls by accurately receiving/transferring product, joining inventory counts, and maintaining an organized back of house; boxes can weigh 10-30 lbs.
• Partners with the Store Manager to maintain visual merchandising standards.
• Maintain cleanliness and organization of the store, including the sales floor, stockroom, and common areas.

Requirements

• Experience: 1-2 years in customer-facing roles with a focus on lingerie and intimates (a plus).
• High-volume retail environment experience.
• A flexible and reliable schedule, including evenings, weekends, and holidays based on business needs.
• A positive and growth-oriented approach to handling ambiguity and challenges.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate vision and purpose clearly.
• Tech-savvy or strong comfort with technology as a component of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions.
• Ability to work in a team-selling environment.

Qualifications

• Must be 18 years of age or older.

Skills

• Customer service skills.
• Product knowledge.
• Team management.
• Inventory management.
• Visual merchandising.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time.
• Paid time off.
• 401(k) match.
• Quarterly bonus plan.
• Monthly free outfit.

Pay

The role offers a salary between $16.60 - $18.00 per hour, depending on experience.

Schedule

The position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. Occasional stooping, kneeling, crouching, and climbing ladders may be required.