Retail Sales Lead (Part-Time)

About the role

As a Retail Sales Lead/Key Holder (Part‑Time), you are a trusted member of the retail store team who supports sales, customer service, and daily store operations. You will be responsible for designated opening and closing duties, including securing the store and completing required cash‑handling and operational procedures. Through your enthusiasm for the Le Creuset brand and products, you will create exceptional customer experiences, contribute to store sales goals, and help maintain our visual and operational standards.

Responsibilities

• Open and Close the Store: Perform authorized opening and closing procedures, including securing the store, managing keys and alarm codes, completing cash‑handling responsibilities, and ensuring required operational and safety checks are completed.
• Support Sales and Customer Experience: Contribute to the achievement of sales and KPI goals, provide personalized service, and share product knowledge related to cooking, baking, and entertaining.
• Maintain Operational and Visual Standards: Support cash management, merchandising, inventory control, loss‑prevention procedures, and the execution of Le Creuset’s visual and operational standards.
• Contribute to a Positive Team Environment: Communicate effectively, collaborate with team members and store leadership, demonstrate accountability, and adapt to changing business needs.

Requirements

• Previous retail sales or customer service experience, preferably in a specialty retail environment.
• Experience with opening and closing procedures, cash handling, or other key‑holder responsibilities preferred.
• Dependability, sound judgment, and the ability to follow established security and operational procedures.
• A customer‑focused approach with strong communication and teamwork skills.
• A genuine interest in cooking, baking, entertaining, and the Le Creuset brand.

Schedule

Must be able to work weekends between 18‑20 hours per week, with flexibility to work a varied schedule including days, evenings, weekends, and holidays.