Retail Sales Lead Golf

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Lead has a direct impact on both the execution of brand standards and the teammate experience. Guided by the Assistant Store Manager and Store Manager, the Lead serves as the in‑store expert for their department, delivering top‑notch service to customers while providing direction to teammates.

Responsibilities

• Support building and hiring a strong team by observing in‑store interviews and department tours.
• Build a people‑first culture by connecting with every teammate, fostering mutual trust, respect, and contributing to a strong store recognition culture.
• Plan, organize, and control 30‑day schedules with guidance from the Assistant Store Manager, aligning workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverage teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on priority.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Assist the store leadership team with general supervision in accordance with company policies and procedures.
• Train teammates on company procedures and programs, including onboarding new teammates and cross‑training current teammates.
• Prioritize coaching and development, providing hands‑on coaching and explaining the “why” behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP).
• Lead by example to help teammates understand how their responsibilities align with the organization’s vision, goals, and a hassle‑free shopping experience.
• Create an inclusive store environment where everyone (teammates & customers) feels welcome, safe, and respected.
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of all company information.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Leadership Competencies

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability—including nights, weekends, and holidays.
• Prior retail sales experience (or customer‑focused experience) preferred.
• Golf experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15–35 lb items repetitively (up to 25 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).