Retail Sales Lead Footwear

About the Role

The Lead has a direct impact on both the execution of brand standards and the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead serves as the in-store expert for their department. They focus on delivering exceptional customer service and providing direction to teammates. Their leadership is characterized by empathy, resilience, optimism, and collaboration.

Responsibilities

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with teammates to foster mutual trust and respect.
• Plans, organizes, and controls 30-days out with the Assistant Store Manager’s guidance, including workforce alignment for daily assignments, game plans, projects, and store events.
• Strategically leverages teammates to ensure brand standards are met, programs are executed, and tasks are prioritized.
• Upholds merchandising and presentation standards, including floor sets, signage, price changes, and inventory replenishment.
• Assists with general store supervision in accordance with company policies.
• Helps train teammates on company procedures, including onboarding and cross-training.
• Prioritizes coaching and development, teaching the “why” behind tasks and processes.
• Leads by example to align teammates with organizational goals and deliver an exceptional shopping experience.
• Creates an inclusive environment where teammates and customers feel welcome, safe, and respected.
• Adheres to safety, loss prevention, and standard operating procedures, maintaining confidentiality.
• Supports the team across the store with an all-hands-on-deck approach.
• Performs other tasks as assigned by management.

Leadership Traits

Our Leadership Competencies define the behaviors of effective leaders who drive the business and develop talent:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to lift 15 to 35 lbs. repetitively (up to 25 times per hour).
• Ability to stand or walk for extended periods (up to 4 hours).
• Ability to work at heights greater than 4 feet using ladders or lifting devices.
• Ability to perform repetitive motions for up to 2 hours continuously.