Retail Sales Lead, Fabletics (Valley Fair - Santa Clara, CA)

About the role

The Sales Lead position at Fabletics, located at Valley Fair in Santa Clara, CA, is seeking a self-starter with high energy who loves engaging with new people. Reporting to the Store Manager, this role involves leading the team to deliver an exceptional customer experience, support sales and operations, and drive customer engagement.

Responsibilities

• Embody Fabletics culture and values, providing insights to customers on how to live their passion.
• Engage customers in new and meaningful ways by providing knowledge on fabrics, features, fit, and function of products.
• Drive customer engagement through store events, promotions, and community projects.
• Provide training and immediate feedback on the Customer Experience Playbook and other performance expectations.
• Work with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines to make shopping easy and add value to the customer's purchase journey.
• Participate actively to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales goals and achieve sales targets.
• Maintain all safety and security standards and identify potential issues.
• Unpack boxes for inventory as required, weighing up to 30 lbs.

Requirements

• 1-year minimum of work experience within a retail environment.
• Prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices like yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• A high degree of comfort dealing with ambiguity and the ability to take initiative.
• Familiarity with retail inventory and POS systems.
• Self-motivated, a good communicator, and able to bring the best out in others.
• The ability to multi-task, set priorities, and work well under pressure.
• Flexibility in work hours, open to working evenings, weekends, and holidays.

Qualifications

• Age 18 or older.
• Willingness to work onsite and a flexible schedule including evenings, weekends, and holidays.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Knowledge of retail inventory and POS systems.

Benefits

• Salary range: $19.00 - $20.00 per hour based on experience.
• 70% employee discount on Fabletics brands.
• Free outfits each month.
• Paid sick time.
• 401(k) match.
• Annual bonus plan.
• Paid time off.
• Flexible schedule.

Pay

Salary range: $19.00 - $20.00 per hour based on experience.

Schedule

Flexible schedule including evenings, weekends, and holidays.