Retail Sales Lead, Fabletics (St. Johns Town Center - Jacksonville, FL)

Fabletics is seeking a Full-Time Sales Lead for our retail store at St. Johns Town Center in Jacksonville, FL. This role focuses on delivering an exceptional customer experience while supporting sales and operations, leveraging cutting-edge technology to bridge the gap between our website and retail stores. Collaborate with a driven team to help customers live their passion.

About the role

As a Sales Lead, you will report to the Store Manager and work alongside supervisors and associates to meet bold targets and drive business growth. This is a high-energy role for a self-starter who thrives on engaging with people and leading a team.

Responsibilities

• Embody Fabletics’ culture and values, providing customers with insights on how to live their passion.
• Engage customers in meaningful ways by sharing knowledge about fabrics, features, fit, and function of products.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback to associates on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Collaborate with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to enhance the overall customer experience.
• Maintain store-merchandising guidelines to ensure a seamless and valuable shopping journey.
• Actively participate in providing feedback to the Store Manager for continuous business improvement.
• Strive for excellence in meeting store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Assist with unpacking inventory boxes (weighing 10-30 lbs) as required.

Requirements

• Minimum of 1 year of work experience in a retail environment.
• Prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners both inside and outside the store.
• Experience working with large teams.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Comfort with ambiguity and the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and P.O.S. systems.
• Self-motivated, with excellent communication skills and the ability to bring out the best in others.
• Ability to multitask, set priorities, and work well under pressure.
• Flexibility in work hours, including evenings, weekends, and national holidays.

Physical Demands

• Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Must be at least 18 years of age.

Benefits

• 70% employee discount on Fabletics Brands.
• Free outfits each month.
• Paid sick time.
• 401k match.
• Annual Bonus Plan.
• Paid Time Off.
• Flexible schedule and additional perks.