Retail Sales Lead, Fabletics (Houston Galleria - Houston, TX)

Fabletics Retail Store – Houston Galleria, Houston, TX

About the role

As the Sales Lead, you will provide a best-in-class retail store customer experience and support in sales and operations. Using cutting-edge technology, you will enable customers to shop seamlessly between our website and retail stores. You will work alongside the Store Manager, store supervisors, and a team of highly personable associates to help customers live their passion. This position reports to the Store Manager.

Responsibilities

• Embody our culture and values through a high degree of self-accountability, acting as a model for all team members both internally and externally.
• Actively engage customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Drive customer engagement inside and outside of the store environment, including store events, promotions, and community projects.
• Provide training and immediate feedback around our Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work in coordination with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the overall customer experience.
• Maintain store-merchandising guidelines that make the store easy to shop and add value to the customer’s purchase journey.
• Actively participate in providing and nurturing feedback to the Store Manager to continuously improve the business.
• Strive for excellence by meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards, and identify and communicate potential issues.
• Unpack boxes for inventory as required (boxes can weigh 10-30 lbs).

Requirements

• 1-year minimum of work experience within a retail environment; prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside of the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• High degree of comfort dealing with ambiguity, including the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and POS systems.
• Self-motivated, a good communicator with an innate ability to bring out the best in others.
• Ability to multi-task, set priorities, and work well under pressure.
• Flexibility in work hours; open to working evenings, weekends, and national holidays.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Applicants must be 18 years of age or older.