Retail Sales Lead

About the role

Join the team that is reinventing home! Wayfair is hiring a Sales Lead for our returns Outlet retail store in Chandler, AZ!

Responsibilities

• Lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Maintain leadership presence through effective floor management and resource allocation.
• Deliver on sales and service KPIs, productivity standards, and drive profitability goals across all omni channel platforms with best in class selling standards.
• Amplify the Wayfair brand family by being an integral part of a high performing customer centric team.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked.
• Maintain visual standards required by Wayfair and Tanger Outlets.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Utilize sales analytics tools to drive store profitability, traffic, loyalty and growth in a way that supports the success of the overall brand.
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Master selling essentials and training resources to educate the team on our wide array of product assortment.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Requirements

• 2+ years of leadership or experience managing a team.
• Brick & mortar retail experience in furniture or home goods preferred.
• Track record of thriving in a fast paced and changing environment.
• Strong organization, self-motivation, communication and relationship management skills.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.

Qualifications

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to operate or to quickly learn the stores point-of-sale system.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Skills

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to operate or to quickly learn the stores point-of-sale system.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Benefits

• Growth opportunities (Conversions, Promotions, and more!)
• Health benefits start day one
• Wayfair company discount
• 401(k) with company match
• Overtime hours & pay
• Referral bonuses

Pay

$21.50 per hour

Schedule

Store Hours: Monday - Saturday: 10am - 8pm Sunday: 11AM-7PM