Retail Sales Lead

About the role

Join the team that is reinventing home! Wayfair is hiring a Sales Lead for our returns Outlet retail store in Greensboro, NC!

If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

Responsibilities

• Lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Maintain leadership presence through effective floor management and resource allocation.
• Deliver on sales and service KPIs, productivity standards, and drive profitability goals across all omni channel platforms with best in class selling standards.
• Work to amplify the Wayfair brand family by being an integral part of a high performing customer centric team.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked.
• Maintain visual standards required by Wayfair.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Utilize sales analytics tools to drive store profitability, traffic, loyalty and growth in a way that supports the success of the overall brand.
• Master selling essentials and training resources to educate the team on our wide array of product assortment.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Requirements

• 2+ years of leadership or experience managing a team.
• Brick & mortar retail experience in furniture or home goods preferred.
• Track record of thriving in a fast paced and changing environment.
• Strong organization, self-motivation, communication and relationship management skills.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.

Qualifications

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to operate or to quickly learn the stores point-of-sale system.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Skills

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to operate or to quickly learn the stores point-of-sale system.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Benefits

• Full medical, dental, vision
• Matching 401k
• Generous Employee Discount of up to 30%+
• Competitive compensation

Pay

Compensation details are confidential and will be shared upon hire.

Schedule

Store hours are Monday - Thursday: 10AM-8PM; Friday - Saturday: 10AM-9PM; Sunday: 10AM-7PM. Employee shifts may include an hour before or after store hours.

Contact

For more information about applying for a career at Wayfair, visit our FAQ page here.