Retail Sales Lead

About Us

Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 41 years ago, Road Runner Sports has 53 stores across the country, and we are growing! Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

Responsibilities

• Consistently maintain a positive can-do attitude and be open to feedback
• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high-performance customer team through consistent coaching, training, and recognition
• Ensure a WOW customer experience, including visual execution/standards and customer engagement
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
• Validate and ensure execution of all omni-channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
• Responsible for organizing, planning, and execution of all visual merchandising in store with partnership of entire management team
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Consistently coach and role model the selling behaviors that support the WOW Experience and the “100% Commitments”
• Availability and flexibility to scheduling of the needs of the business including irregular hours and evenings and weekends
• Consistently conduct Quality Reviews (QR’s)
• Conduct new hire training for all Fit Experts including “Perfect Fit Finder”
• Prepare and conduct thorough team meetings specifically highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager
• Other essential duties may be assigned from time to time

Requirements

• High School diploma or equivalent required
• Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience
• Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
• Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation, and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
• Ability to perform the basic functions of the job
• Effective interpersonal communication skills in both verbal and written format
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Benefits

• Earn competitive pay plus bonus potential
• Receive out of this world training to grow your career
• Contribute to an OUTSTANDING team as you drive in store sales
• Be the envy of your friends with discounts on ALL the latest gear and footwear
• Enjoy free running and walking events
• Take pride in merchandising and maintaining an immaculate workplace

Pay

Base pay: USD $19.50 per hour
Total pay: USD $23.50 per hour (includes bonus of $4.00+ per hour)