Retail Sales Lead

Take your first step into leadership as a Retail Sales Lead! You'll earn $24.00 per hour (base $20.00 plus bonus of $4.00+ per hour) while developing your skills in coaching future leaders. You will model and drive a WOW Customer Experience‑focused selling culture, provide consistent leadership to achieve or exceed sales and profitability goals, and exemplify the mission and values of Road Runner Sports. In partnership with the store leadership team, you will lead by example across all performance areas including the WOW Experience, Fit Zone, and KPI metrics. This position reports directly to the Retail Store Manager.

About Us

Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 42 years ago, we now operate 53 stores across the country and continue to grow. Our Values, Mission & Purpose — our 6 Pillars — are: Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

Responsibilities

• Consistently maintain a positive can‑do attitude and be open to feedback
• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high‑performance customer‑focused team through consistent coaching, training, and recognition
• Ensure a WOW customer experience, including visual execution/standards and customer engagement
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Assess and analyze business trends utilizing all available reporting to problem‑solve business opportunities and take appropriate action
• Validate and ensure execution of all omni‑channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to business needs
• Organize, plan, and execute all visual merchandising in store in partnership with the management team
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Consistently coach and role‑model the selling behaviors that support the WOW Experience and the “100% Commitments.”
• Maintain availability and flexibility for scheduling needs including irregular hours, evenings, and weekends
• Consistently conduct Quality Reviews (QRs)
• Conduct new‑hire training for all Fit Experts including “Perfect Fit Finder”
• Prepare and conduct thorough team meetings highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in the absence of the Store Manager
• Other essential duties may be assigned from time to time

Requirements

• High School diploma or equivalent required
• Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of education and experience
• Minimum of 1+ years of relevant leadership experience in a fast‑paced specialty retail selling culture preferred
• Leadership skills including excellent customer experience behaviors, strong sense of urgency, attention to detail, creative problem solving, sound decision making, effective delegation and validation, and ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon business needs
• Ability to perform the basic functions of the job
• Effective interpersonal communication skills in both verbal and written format
• Must demonstrate openness to feedback and ability to be open‑minded and adaptable to changing priorities

Benefits

• Competitive pay plus bonus potential
• Out‑of‑this‑world training to grow your career
• Contribute to an outstanding team as you drive in‑store sales
• Discounts on ALL the latest gear and footwear
• Free running and walking events
• Pride in merchandising and maintaining an immaculate workplace

Pay

Base pay $20.00/hour plus bonus of $4.00+/hour, for a total of $24.00/hour.

Schedule

Flexible schedule required, including nights, weekends, and irregular hours based on business needs.