Retail Sales Lead

General Position Summary

The Retail Sales Lead supports the Store Management Team by promoting operational excellence, delivering exceptional customer service, and guiding team members in daily tasks and priorities.

Responsibilities

• Promote operational excellence and deliver exceptional customer service.
• Guide team members in daily tasks and priorities.
• Apply automotive parts identification skills to assist customers with complex product questions, compatibility issues, and system-level concerns.
• Provide hands-on training and technical mentorship to team members, strengthening their product knowledge and customer-service capability.
• Support supervisor responsibilities as assigned.
• Uphold all safety standards, store policies, and customer-experience expectations.
• Ensure presence during high-traffic periods.
• Offer competitive pay and a variety of benefits including medical, dental, and vision plans, as well as a 401(k) with company match and paid time off.

Essential Functions

• Demonstrate and reinforce a work environment where no task is performed in an unsafe or environmentally unsound manner.
• Verify that team members comply with all Company and legal safety and environmental standards.
• Oversee staff training and certification in safety and environmental compliance areas.
• Maintain cleanliness and organization in the assigned area.
• Wear assigned PPE correctly and consistently.
• Model effective teamwork by providing proactive feedback, encouraging open dialogue, demonstrating integrity, and adhering to all Company policies and procedures.
• Communicate Company policies to team members and ensure consistent adherence across the team.
• Build and maintain advanced parts-identification knowledge by studying product guides, system lookups, and in-store inventory resources.
• Provide hands-on mentorship to team members by demonstrating effective parts-identification techniques and resolving complex product or compatibility questions.
• Lead ongoing training efforts to increase team members' confidence and accuracy in identifying parts, interpreting product data, and navigating lookup systems.
• Reinforce learning by offering real-time feedback during daily tasks, encouraging team members to ask questions, and creating an environment where continuous improvement in product knowledge is expected.
• Identify barriers to success, actively problem-solve, and collaborate with supervisors or managers to adjust hourly and daily action plans.
• Address employee relations situations and customer concerns, enforce policies, and assist with requests.
• Assist supervisors or managers with sales or production reports as needed.
• Safeguard all Company assets and maintain compliance with applicable laws and regulations.
• Validate customer receipts, perform cash verification, and complete accurate register countdowns to ensure compliance with Company cash-handling procedures.
• Support store operations by completing housekeeping, janitorial, and other assigned duties.

Qualifications

• Experience supporting customers directly and guiding less-experienced team members.
• Experience handling customer payments across multiple payment methods.
• Proficiency in Microsoft Office Suite and email applications.
• Ability to work a flexible retail schedule, including weekends, holidays, and peak sale days.
• Ability to read, write, and communicate clearly and professionally in English.
• Bilingual proficiency in Spanish (preferred).
• Familiarity with automotive parts, including recognizing common components and understanding basic product information (preferred).

Job Conditions

• Works in both indoor and outdoor environments within an auto salvage yard setting, with exposure to varying weather conditions, dust, automotive fluids, and noise from machinery and customer activity.
• Variable schedule including weekends, holidays, and peak sale days.
• Adherence to safety protocols and the proper use of personal protective equipment (PPE).

Physical Activities Required

• Regular standing, walking, bending, stretching, and lifting up to 40 pounds.
• Manual dexterity for handling tools and performing housekeeping duties such as mopping and sweeping.
• Sufficient vision and the ability to remain on your feet for the entire work shift.