Retail Sales Lead

Job Overview

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store.

About the Role

Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

Responsibilities

• Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team
• Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Leads store to meet store standards that reflects company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays

Qualifications

• Retail industry knowledge, skills, and abilities
• Confident and comfortable engaging customers to deliver great customer experience
• More than 1 year of store retail experience, supervisor or leader experience preferred
• High level of ethics, values, integrity, and trust
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)