Retail Sales Jewelry Clerical, Danbury Fair - Full Time
Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade, we’ve been part of memorable moments and milestones for countless customers and colleagues.
About the role
As a Clerical colleague in the Fine Jewelry Department, you are responsible for processing new merchandise and maintaining all records for the department. You perform a variety of support and administrative functions while ensuring an exceptional customer experience by making the customer the priority.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours depend on business needs and colleague availability.
Responsibilities
- Acknowledge customers in a friendly and helpful manner
- Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers, and return-to-vendor merchandise
- Merchandise jewelry cases for new products, season changes, special events, and clearance sales
- Pack customer sizing and repair orders for outbound shipment to the Jewelry Center
- Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation
- Assist in the inventory process and monitor supply levels
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping, and Buy Online, Pickup in Stores (BOPS)
- Maintain orderliness and cleanliness of jewelry counters and area
- Adhere to Asset Protection and inventory control and compliance procedures
- Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities
Requirements
- Flexible availability, including days, evenings, weekends, and holidays
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Enjoy working as part of a team, as well as independently
- Resourceful and able to adapt quickly to changing priorities
- No prior education or experience required
Essential Physical Requirements
- Maintaining a stationary position, walking, and reaching with hands and arms
- Frequent use of computers and handheld electronic equipment
- Reaching, crouching, kneeling, stooping, color vision, and climbing ladders
- Lifting and moving items weighing up to 25 lbs
Benefits
- Competitive pay and performance-based incentives
- Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance)
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Merchandise discounts
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Continuous learning and leadership development opportunities
- Colleague Resource Groups and volunteer opportunities
- Eligibility for sales commission
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing the online shopping experience, buying on-trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.