Retail Sales -- In Home Sales Representative
Pella Mid-Atlantic, Inc. · Gaithersburg, MD · 6 mo ago
On-siteBusiness DevelopmentFull-time
Responsibilities
- Achieving individual sales and customer satisfaction goals and objectives.
- Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
- Striving to close the sale during all customer interactions.
- Ensuring quotes and orders are accurate following company sales process.
- Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
- Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
- Conducting after-sale follow up with customers and developing lead and referral generation.
- Actively representing Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
- Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
Qualifications
- Able to quickly earn trust and credibility with customers.
- Provide superb customer service and generate referrals from one customer to others.
- Skilled at relating to a variety of customers- balances poise and integrity with a service mentality.
- Able to negotiate, build value and address objections towards closing a sale.
- Works collaboratively with Pella team members and customers.
- Enjoys working in fast-paced environment with a high sense of urgency.
- Able to grasp technical concepts related to general construction.
- Strong problem-solving skills.
- Energized by meeting and engaging new people, skilled networker.
- Demonstrates confidence balanced with humility.
- Tenacious, able to persevere through sales challenges and setbacks.
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
- Excellent influencer- can sell something new, shift paradigms, conveys the value proposition.
- Seeks out internal experts and utilizes their knowledge.
- Adaptable to changing processes and priorities.
- Works well without close supervision but always keeps their manager informed.
- Focused on details and follow through.
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.