Retail Sales Design Center Leader

About the role

Primarily responsible for the management, development, training, and motivation of the design teams while maintaining a high level of customer contact and achieving sales goals. Partner with each associate to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness, and overall customer satisfaction.

Responsibilities

• Overall management of the design center.
• Follow Ethan Allen’s Leadership Principles, including implementing change initiatives and developing successful relationships with the team.
• Hold team accountable through leadership and coaching to meet or exceed established sales goals and benchmarks.
• Drive new business and increase sales with grassroots marketing initiatives, including partnering with local businesses, developing Trade business (including PPP), and using social media, blogs, online forums, and other digital channels.
• Perform all functions necessary for the development of written business.
• Review P&L statements monthly with Market Design Leader and Market Operations Leader.
• Develop and participate in community programs to increase exposure and awareness for Ethan Allen in the local community.
• Complete performance appraisals in accordance with company policy.
• Ensure adherence to all company policies, including Code of Conduct, workplace harassment, sexual harassment, and discrimination and/or retaliation.
• Provide guidance and assistance to key personnel to ensure sales growth, financial integrity, and protection of company assets.
• Implement company policies and procedures; monitor compliance and hold the team accountable.
• Provide training sessions for the design center and participate in corporately sponsored training sessions.
• Set monthly and quarterly goals with all designers within the design center.
• Contribute ideas and suggestions for changes and improvements in policy affecting design center growth.
• Participate in and ensure proper reconciliation of inventories as conducted and reported.
• Propose innovative strategies that support growth and improvement of the business.
• Perform any other duties as required.

Requirements

• Bachelor’s Degree or equivalent with a minimum of five (5) years of experience, or High School diploma or equivalent with a minimum of ten (10) years of progressive relevant work experience and practical interior design experience, or a combination of both.
• Proven sales background in residential interior design.
• Broad knowledge of interior design and effective sales techniques.
• Supervisory experience required.
• Entrepreneurial attitude and approach with strong communication and organizational skills.
• Ability to manage the design process, including reviewing and providing feedback on design projects using technical and creative skills in color and space planning.
• Demonstrated ability to practice residential interior design.
• Ability to train and coach for design, product knowledge, sales performance, and customer service.
• Must be able to work holidays, evenings, and weekends.
• Valid driver’s license, except in limited circumstances where an alternate means of transportation is available for use during all business hours.

Pay

This position offers a starting base salary of $80,000 to $90,000, depending on experience. In addition to the base salary, monthly incentive compensation is available based on sales growth from prior periods.

Benefits

• 401(k) plan (with Employer contributions).
• Multiple Medical Plans with Prescription Drug Coverage.
• Health Savings Account (including Employer contributions).
• Dental Plan.
• Vision Plan.
• Basic Group Term Life & Accidental Death & Dismemberment.
• Supplemental Group Term Life & AD&D Insurance.
• Dependent Group Term Life Insurance.
• Short and Long-Term Disability.
• Business Travel Accident Life Insurance.
• Flexible Spending Accounts – Health Care & Dependent Care.
• Commuter Saving Plans – Public Transit & Parking.
• Voluntary Whole Life Insurance.
• Voluntary Critical Care Insurance.
• Voluntary Accident Insurance.
• Employee Assistance Program.

Benefit availability varies based on full-time or part-time employee classification.