Retail Sales Consultant - Full Time - Macy's Herald Square - New York, NY

About the Role

Deliver an exceptional luxury client experience by creating meaningful customer connections, sharing product knowledge, and building long-term relationships through clienteling. Drive sales performance by achieving and exceeding individual sales goals while promoting customer loyalty and repeat business. Build strong partnerships with Macy’s leadership and store teams to maximize customer engagement and business opportunities. Demonstrate ownership and initiative by proactively managing merchandising, stock replenishment, and store presentation standards during all business periods. Collaborate with the team to maintain a welcoming, organized, and visually appealing environment while staying current on Swarovski products and brand initiatives.

Requirements

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

Pay

Pay range $19.00 - $20.00 per hour with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.

Benefits

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product and personal training to help you grow
• Opportunities for career development (many Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser)

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.