Retail Sales Consultant

About the role

Optimum is seeking driven and enthusiastic Retail Sales Consultants to join our team. As part of one of the largest sales channels in the company, you will forge powerful connections with customers, exceed sales targets, and deliver an unparalleled customer experience. You’ll serve as an in-store brand ambassador, selling industry-leading connectivity solutions while creating lifelong customers through exceptional service. Our culture of excellence supports your personal and professional growth, helping you achieve sales targets and succeed in Optimum’s lucrative compensation plan.

Responsibilities

• Engage with customers as the first point of contact, creating a positive and welcoming environment while listening to their needs and providing personalized guidance.
• Serve as a product expert with deep knowledge of Optimum’s offerings, staying updated on industry trends to educate customers and recommend the best solutions.
• Assist customers with billing, service-related questions, payments, exchanges, and equipment issues, troubleshooting technical problems to ensure satisfaction and loyalty.
• Embody the Optimum brand by demonstrating professionalism, integrity, and enthusiasm in all interactions, reflecting the company’s values.
• Collaborate with colleagues to ensure an exceptional customer experience, sharing knowledge and providing support for complex inquiries.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of retail selling experience.
• Strong communication, negotiation, and problem-solving skills.
• Self-motivated with the ability to work independently.
• Proficient computer and technical skills to support customer solutions.
• For some locations, ability to travel to other stores within 35 miles (discussed during interview).

Physical Abilities

• Ability to stand for prolonged periods.
• Potential for lifting up to 50 pounds.
• Availability to work full time and weekends as necessary.

About Optimum

At Optimum, our actions and interactions are guided by three principles: Do What’s Right, Drive One Optimum, and Make It Happen. These values build trust, foster community, and encourage innovation. Employees are empowered to enact real change, share new ideas, and embrace continuous learning. We’re committed to shaping the future of connectivity and making a difference in the lives of our customers and communities.