Retail Sales Clerk II - St. George

About the role

Location: 161 N. 900 E., St. George, Utah 84770. This position is with the Utah Department of Alcoholic Beverage Services (DABS), a statewide agency that operates retail stores in a hybrid retail-government environment. Stores are closed on Sundays and all state and federal holidays, guaranteeing time off. The role offers stability, career growth, and a comprehensive state benefits package.

Responsibilities

• Customer Engagement: Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety: Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale: Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Inventory & Order Fulfillment: Assist in receiving, inspecting, storing, and displaying merchandise. Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations: Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks). Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Qualifications

Minimum Requirements

• Age: 21 years of age or older.
• Physical: Able to lift up to 50 pounds.
• Schedule: Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 10:00 PM.
• Background: Able to pass a criminal background check.
• Communication: The ability to speak clearly and understand spoken information effectively.
• Customer Service: Able to provide excellent customer service by assessing customer needs and meeting high quality standards.

Preferences

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Skills

Communication & Interpersonal Skills

• Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.

Problem Solving & Teamwork

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.

Driving the Customer Experience

• Product Knowledge & Promotion: Ability to learn product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.

Physical Requirements

• Work requires physical exertion: standing, walking over rough surfaces, bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods.
• Extensive standing/walking (approximately 70%/30% of shift).
• Must lift, pull, push, and carry 50 lbs. frequently.
• Requires constant balancing, grasping, and finger dexterity.
• Frequent bending, stooping, kneeling, twisting, reaching, and seeing.
• Requires frequent talking, hearing, and hand/wrist/arm use.
• Tools: POS, box cutter, hand truck.
• Walk on either level or uneven surface frequently; occasional climbing.

Benefits

• Job Stability: Security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Comprehensive state benefits package including retirement options.

Schedule

• Full-time, in-office/on-site.
• Flexible shifts Monday through Saturday, 8:00 AM to 10:00 PM.
• Stores closed on Sundays and all state and federal holidays.

Pay

Hourly wage: $18.02 – $ (upper range not specified in posting).