Retail Sales Clerk II - Salt Lake City

FT / PT Status – Full-Time
Salary – $18.02 Hourly

About The Role

Location – 3255 E 3300 S Salt Lake City, Utah, 84109 United States
Background Check Required – You must successfully pass a criminal background check.

DABS stores are closed on Sundays and all state and federal holidays.

Responsibilities

• Customer Engagement: Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety: Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale: Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Inventory & Order Fulfillment: Assist in receiving, inspecting, storing, and displaying merchandise. Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations: Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks). Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Requirements

• Age: 21 years of age or older.
• Physical: Able to lift up to 50 pounds.
• Schedule: Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
• Background: Able to pass a criminal background check.
• Communication: The ability to speak clearly and understand spoken information effectively.
• Customer Service: Able to provide excellent customer service by assessing customer needs and meeting high quality standards.

Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Skills

• Communication & Interpersonal Skills
  • Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
  • Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
  • Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.
• Problem Solving & Teamwork
  • Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
  • Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
  • Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.
• Driving the Customer Experience
  • Product Knowledge & Promotion: Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
  • Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.

Physical Requirements

• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
• Extensive standing/walking (approx. 70%/30% of shift). Must lift, pull, push, and carry 50 lbs. frequently.
• Requires constant balancing, grasping, and finger dexterity. Frequent bending, stooping, kneeling, twisting, reaching, and seeing.
• Requires frequent talking, hearing, and hand/wrist/arm use.
• Tools: POS, box cutter, hand truck.
• Walk on either level or uneven surface frequently. Occasional climbing.

Benefits

• Guaranteed Time Off: All DABS stores are closed on Sundays and all state/federal holidays.
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.