Retail Sales Associate - West Branch Outlet

About the role

We’re looking for a Brand Associate who can bring our brand to life for our customers. Your responsibilities include:

• Treating all customers and employees with respect and contributing to a positive work environment.
• Promoting loyalty by educating customers about our loyalty programs.
• Selling products by engaging and connecting with customers through suggestive selling.
• Enhancing the customer experience using all omnichannel offerings.
• Supporting sales floor, fitting room, cash wrap, and back of house activities as needed.
• Maintaining a neat, clean, and organized work center.
• Handling customer interactions and returns courteously and professionally.
• Executing operational processes effectively and efficiently.

Requirements

To succeed in this role, you should:

• Be a good communicator with the ability to interact effectively with customers and your team.
• Have a passion for retail and thrive in a fast-paced environment.
• Be a problem solver with a focus on continuous improvement, open to feedback, and willing to take action.
• Be able to work flexible schedules, including evenings, overnight, weekends, and holidays.
• Able to use retail technology and maneuver around the sales floor, stockroom, and office.
• Able to lift up to 30 lbs.

Qualifications

Preferred qualifications include:

• Experience in a retail environment.
• Knowledge of retail technology.
• Ability to work in a fast-paced environment.

Skills

Skills you’ll need include:

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Flexibility and adaptability.
• Ability to use retail technology.

Benefits

At Old Navy, you’ll enjoy:

• A merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• The most competitive Paid Time Off plan in the industry.
• Volunteering opportunities at a charity of your choice.
• An extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• An employee stock purchase plan.
• Medical, dental, vision, and life insurance.

Pay

Pay varies based on experience and qualifications.

Schedule

Shifts may vary and include evenings, overnight, weekends, and holidays.

Location

We’re located at 2990 Cook Road, West Branch, MI, US 48661.

We’ll send you to our application portal to get started.

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