Retail Sales Associate Summer 2026

Major Responsibilities

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

Essential Job Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Other Duties and Responsibilities

• Utilize information technology to record sales figures, for data analysis and forward planning.
• Handle Member and guest questions, complaints, and issues.
• Charge the appropriate Member account for items purchased.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Provide a positive atmosphere in the retail shop for Members, guests, and employees.
• Understand and communicate the rental equipment packages and features to ensure the best match, ensuring all equipment is returned efficiently and properly in the rental system.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds.
• The employee is frequently required to talk and/or hear.
• The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.
• The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Disclaimer

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work;
• One to two years’ experience in customer service;
• Strong verbal/written communication, interpersonal, and analytical skills;
• Previous cash handling experience;
• Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.

Experience/Education Preferred

• Previous work experience in retail industry;
• Knowledge of Jonas computer system and Easy Rent.

Certificates & Licenses

• Valid State Driver’s License.

Computer Skills

• Intermediate knowledge of Microsoft Office systems.

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
• Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Disclaimer

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work;
• One to two years’ experience in customer service;
• Strong verbal/written communication, interpersonal, and analytical skills;
• Previous cash handling experience;
• Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.

Experience/Education Preferred

• Previous work experience in retail industry;
• Knowledge of Jonas computer system and Easy Rent.

Certificates & Licenses

• Valid State Driver’s License.

Computer Skills

• Intermediate knowledge of Microsoft Office systems.

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
• Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Disclaimer

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits

• Free transportation to and from Bozeman
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End-of-season employee appreciation day and retail sale