Retail Sales Associate - San Diego

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.

About the role

As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

Benefits

• Competitive pay – Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise – You will learn all about coffee and become a coffee expert.
• Caring Culture – Supportive and collaborative team environment with employee-led DE&I Resource Groups.
• Growth and Development – Personal development support and career ownership opportunities.
• Purposeful work – Contribute to positive impact for humans and the planet as a B Corp.
• Performance-based incentives and a total rewards package, including:
  • Free Nespresso machine and coffee product allowance.
  • 401k with company match.
  • Educational reimbursement.
  • Health and mental wellness programs.
  • Commuter benefits.
  • Pet adoption reimbursement.
  • Employee recognition program.
  • Discounts at over 2,000 companies.

Responsibilities

• Brand Advocate: Share our mission and values in sustainability and recycling, contributing to positive change through coffee.
• Customer Obsessed: Provide exceptional hospitality and create memorable experiences for customers.
• Greet and Engage: Make customers feel valued and eager to return.
• Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: Offer complimentary coffee tastings and showcase expertise to build customer base and sales.
• Team Collaboration and Respect: Proactively support and collaborate with team members.
• Operations and Safety: Maintain the boutique environment, assist with shipments, arrange displays, stock the coffee wall, and ensure cleanliness.
• Training and Learning: Complete a training period designed for long-term success.

Requirements

• Inherently a people person who thrives in a customer service environment.
• Enjoys working in a fast-paced environment and is adaptable to change.
• Punctual and available to work open/closing shifts, weekends, and holidays.
• Patient and resourceful in troubleshooting day-to-day challenges.

Pay

The approximate hourly pay for this position is $21. Final compensation may vary based on factors including knowledge, skills, abilities, and geographic location. Bonus eligibility is included.