Retail Sales Associate Part Time

About the Role

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ's Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
• Sells BJ's membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status
• Resolves Member concerns in a courteous and timely manner
• Escalates issues to PIC and MOD when necessary
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Requirements

• Prior front line/customer service or previous sales experience preferred
• Results driven with proven success in goal achievement
• Basic math skills preferred
• Computer proficiency preferred

Skills

• Carry out job functions and responsibilities as assigned
• Support the application of club policies, procedures and compliance
• Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate
• Ensure a safe and positive environment for our members and each other
• Embrace inclusion and diversity, by working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt so we can move as fast as the world around us
• Maintain a friendly and positive attitude
• Deliver service excellence through all points of contact
• Resolve and deescalate to address every member concern
• Ensure a safe and positive environment and experience for the members
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
• Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD - Grand opening look daily
• Ensure all items stocked and promotional plans executed
• Maintain visible accurate signage
• Keep club clean and organized, inside and out
• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business

Pay

The pay range for this position is $17.00 - $20.83

Schedule

Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount