Retail Sales Associate (Outfitter)

About the role

Our Company We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview As an Outfitter, you are the heart and sole of our brand experience. Every day, you have the opportunity to equip customers with the gear and support they need to cross their next finish line — wherever their journey takes them. In this role, you go above and beyond to serve our customers and communities with care, passion, and expertise. You’ll be part of a dynamic team that builds lasting relationships with customers, vendors, and peers by actively listening, offering personalized solutions, and outfitting each individual with everything they need to start, continue, or elevate their fitness journey. At Fleet Feet, we pride ourselves on putting people first. We know that the work we do — and the connections we make — are truly one-of-a-kind. We believe, with all our hearts, that running changes everything.

Responsibilities

• Delivering personalized service to help customers reach their fitness goals.
• Recommending and fitting footwear, apparel, and gear tailored to individual needs.
• Creating a welcoming and inclusive in-store environment.
• Building meaningful relationships with customers, teammates, and vendor partners.
• Staying current on product features, benefits, and trends.
• Supporting events, group runs, and training programs that build community.
• Contributing to store goals and supporting operations like merchandising and inventory.

Requirements

• Passionate, positive, and proactive.
• Flexible and available to work days, evenings, weekends, and holidays.
• Experienced in customer