Retail Sales Associate - Northgate - Tullahoma

About the role

We’re looking for a Brand Associate to bring our brand to life for our customers. Your responsibilities include:

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

To succeed in this role, you should:

• Be a good communicator with the ability to effectively interact with customers and your team to meet goals.
• Be customer-focused and service-oriented, both on and off the sales floor, to help deliver an exceptional experience for our customers.
• Have a passion for retail and thrive in a fast-paced environment.
• Be a problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Be able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 lbs.

Qualifications

Preferred qualifications include:

• Experience in retail or customer service.
• Knowledge of retail technology.
• Ability to lift up to 30 lbs.

Skills

Skills needed for this role include:

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Flexibility to work various shifts.
• Ability to use retail technology.
• Physical stamina to lift up to 30 lbs.

Benefits

At Old Navy, we offer:

• A merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• The most competitive Paid Time Off plan in the industry.
• Volunteering opportunities at a charity of your choice.
• An extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• An employee stock purchase plan.
• Medical, dental, vision and life insurance.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.