Retail Sales Associate - King Of Prussia

About the role

We’re looking for a Brand Associate who will engage and connect with our customers, providing excellent service and education to build brand loyalty. You’ll collaborate with your team to deliver a best-in-class customer experience through an omni-channel approach.

Responsibilities

• Treat all customers and employees with respect and maintain a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• A good communicator with the ability to interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service preferred.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Knowledge of retail operations and procedures.

Skills

• Excellent customer service skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Proficiency in retail technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.

Pay

The salary range for this position is $15.00 - $18.00 per hour.

Schedule

This position offers flexible scheduling to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.