Retail Sales Associate - Grand Traverse Mall

About the role

We’re looking for a Brand Associate to bring our brand to life for our customers. Key responsibilities include:

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

To succeed, you should have:

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Qualifications

Preferred qualifications include:

• Experience in retail or customer service.
• Knowledge of retail technology.
• Ability to lift up to 30 lbs.

Skills

Skills you’ll need include:

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Flexibility to work various shifts.
• Ability to use retail technology.
• Physical stamina to lift up to 30 lbs.

Benefits

At Old Navy, we offer:

• A merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• A one of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• An extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• An employee stock purchase plan.
• Medical, dental, vision and life insurance.

Pay

The salary range for this position is $15.00 - $18.00 per hour.

Schedule

This position offers flexible scheduling to meet the needs of the business, including holiday, evening, overnight and weekend shifts.