Retail Sales Associate - Furniture/Mattresses/Rugs, Southridge Mall - Full Time

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, from innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Furniture Sales Colleague (Big Ticket Colleague), you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. Full-time colleagues typically work 30 or more hours per week, while part-time colleagues work 12–24 hours per week. Hours depend on business needs and colleague availability.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting suitable products, and provide support for those using devices to shop and compare
• Participate in ongoing product knowledge training through technology and vendor partners
• Ensure high-level customer service through problem-solving and customer-focused solutions, such as converting returns into exchanges and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

Requirements

• Flexible availability, including days, evenings, weekends, and holidays
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Resourceful and able to adapt quickly to changing priorities
• 1–2 years of related experience

Essential Physical Requirements

• Lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching above eye level, crouching, kneeling, stooping, and color vision
• Frequent use of computers and other technology, including handheld equipment, cash registers, and processing register transactions

Benefits

• Competitive pay and performance-based incentives
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance)
• 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Continuous learning and leadership development opportunities
• Colleague Resource Groups for community building
• Volunteer opportunities
• Eligibility for sales commission