Retail Sales Associate Full Time

About the Role

Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members carry out job functions and responsibilities as assigned, support club policies and compliance, and strive for flawless execution while holding themselves accountable. Acts with honesty and integrity, leading with the member in mind to address concerns and ensure a safe, positive environment. Embrace inclusion and diversity through collaboration and respect, working as a team to achieve goals with speed and agility.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business-established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Delivers superior customer service as a first point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
• Follows tax exempt/resale membership policies, including monitoring renewals and tax-exempt/resale status.
• Resolves Member concerns courteously and timely; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Ensures regular, predictable, full attendance.

Member Service Standards

• Delivers service excellence through all points of contact.
• Resolves and de-escalates every member concern.
• Ensures a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintains Fast, Friendly, Full, Fresh, Clean Club Standards.
• Works as a team to deliver GOLD club standards daily, including:
  • Grand opening look (GOLD) daily.
  • All items stocked and promotional plans executed.
  • Maintains visible, accurate signage.
  • Clean and organized club, inside and out.
• Understands how to access and read production and/or financial performance reporting for your department.
• Sees the connection between consistent execution and its positive impact on the business.

Requirements

• Prior front-line/customer service or previous sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions

• Most of the time is spent frequently remaining in a stationary position on hard surfaces.
• Occasionally positions oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Occasionally requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.
• May have occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Pay

The pay range for this position is $17.50 - $21.44 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.