Retail Sales Associate (Early Morning) - Bayshore T/C

About Old Navy: Forget what you know about old‑school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high‑quality, must‑have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast‑paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back‑of‑house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• Strong communicator with the ability to interact effectively with customers and team members to meet goals.
• Customer‑focused service provider both on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and thrives in a fast‑paced environment.
• Problem solver with a focus on continuous improvement, open to feedback and takes action as required.
• Willingness to work a flexible schedule, including holidays, evenings, overnight and weekend shifts.
• Able to utilize retail technology.
• Capable of maneuvering around the sales floor, stockroom and office and lift up to 30 lb.

Benefits

• Merchandise discount: 50 % off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta; 30 % off at Outlet for all employees.
• Competitive paid time off plan, including up to five “on the clock” volunteer hours each month.
• Extensive 401(k) plan with company matching up to 4 % of base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.