Retail Sales Associate - Dover Mall

About the role

We’re looking for a Brand Associate who can engage and connect with our customers, providing excellent service and education to build brand loyalty. You’ll collaborate with your team to deliver a best-in-class customer experience through an omni-channel approach.

Responsibilities

• Treat all customers and employees with respect and maintain a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling techniques.
• Enhance the customer experience using all omnichannel offerings.
• Support sales floor, fitting room, cash wrap, and back of house operations as needed.
• Maintain a neat and organized work area.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• A good communicator with the ability to interact effectively with customers and colleagues.
• A customer-focused service provider both on and off the sales floor.
• Passionate about retail and comfortable working in a fast-paced environment.
• A problem solver with a focus on continuous improvement and open to feedback.
• Able to work flexible schedules, including evenings, weekends, and holidays.
• Able to use retail technology and maneuver around various areas of the store.
• Able to lift up to 30 lbs.

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service preferred.
• Knowledge of retail operations and customer service principles.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to multitask and prioritize tasks.
• Basic computer literacy.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Volunteering opportunities with up to five “on the clock” hours per month.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may include evenings, weekends, and holidays.